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[General Terms and Conditions] 1. [Reminder Terms] 1.1 This “Terms and Conditions” ("Terms of Use") apply to user (“Customer”) who can access to or usage of AuntieHELP(UK)'s ("we/our") system (Website, Applications, and Services, as defined below), and in the use of our System or through it which all information, advice or services are provided to you. Please read this “Terms of Use” carefully before using our system. 1.2 The definition of "System" in these terms: We provide Customer a platform to search and purchase various types of daily domestic services and products. You can perform the trade through AuntieHELP(UK)'s mobile application that you download and install on your smartphone or tablet, or login to AuntieHELP(UK)'s website. Our service is to provide a platform to link both Customer and Supplier together. 1.3 The definition of "Customer" in these terms: Consumer of product or service. 1.4 When you apply for an account, you are entering into a contract with us, and you agree to comply the terms of use listed in this document. Thereafter, you are obliged to provide us with your personal information, mobile phone number and payment details that are required for the trade or transaction. 1.5 We will retain Customer’s account information and order records once the Supplier acknowledges, provide a quotation, or confirmed the service request or product order from Customer. 1.6 Before you complete the registration procedure or use our system, you should have the capability to comply laws and regulations where you belong. If you are under-age (according to the law of the place where you present), the guardian shall bear all consequences in accordance with laws and regulations. 2. [How to use our service and application] 2.1 Customer may visit AuntieHELP(UK)’s website, or the application downloaded to smartphone, and register an account. Login to AuntieHELP(UK) with the account registered and make an order on the products or services. 2.2 To avoid any doubt or confusion, we hereby declare that we are not a Supplier (service provider or product merchant), and therefore will not provide any product, domestic service, post-sales service, and product maintenance. The system we provide is a matching platform between Customer and Supplier. All services and products are provided by Supplier (service or product provider). The Supplier is subject to comply various forms of agreements (including oral forms) between the Supplier and the Customer. We (AuntieHELP(UK)) do not participate or have any part in these agreements. If there is a dispute between the Customer and the Supplier, both parties shall resolve it by themselves. We have the right (but not necessarily) to get involve or assist in dealing with these disputes. 3. [Your use of the application or service] 3.1 You need to ensure that the information provided to us is accurate and complete. We reserve the right to verify the integrity of the information you provide to us. 3.2 We have the right to refuse to provide services or access to our system without provide you the reason(s). 3.3 It is your responsibility to make sure that you download the correct AuntieHELP(UK)'s mobile application to your device. We are not responsible for any inconvenience or loss caused by problems with your device, incompatible AuntieHELP(UK)'s mobile application on your device, or the wrong version of the Mobile Application you downloaded. 3.4 We reserve the right to terminate the provision of the relevant service to you if we found that you do not have the authorization to access to AuntieHELP(UK)'s mobile application. 4. [When you apply for an account with us, you further agree to:] 4.1 You will not resell or authorize a third party to access your account, it is solely for your personal use. 4.2 If the Supplier transfers the Customer’s personal information to a third party so that the third party can provide services to the Customer, and there is a dispute between Supplier and the Customer in the process, we will not hold any responsibility in this case; but we have the right to make relevant investigations in this case. 4.3 You will not use AuntieHELP(UK)'s system for illegal purposes, including but not limited to, sending or storing any illegal materials or for any fraudulent purpose. 4.4 You will not use AuntieHELP(UK)'s system to cause nuisance to others; we are not responsible for any legal action arising from your action. 4.5 You will not harm AuntieHELP(UK)'s system in any way, such as attempting to modify the AuntieHELP(UK)'s mobile application or website by your programs or methods unauthorized by us. 4.6 You will not reproduce or distribute the AuntieHELP(UK)'s mobile application or related content without our permission (whether in oral or in writing). 4.7 You will provide proof of identity upon our reasonable request. 4.8 You will not access to AuntieHELP(UK)'s system with unauthorized devices or programs. 4.9 You will comply with the laws of UK, or all applicable laws of the country, state or city in which you use AuntieHELP(UK)'s system. 4.10 If you violate any of the above provisions, we reserve the right to terminate the service to you and refuse your access and usage of AuntieHELP(UK)'s system. At the same time, if you violate the law of UK or local laws when using AuntieHELP(UK)'s system, we reserve the right to pursue legal action, and reserve the right to hold you accountable for the losses caused by your violations. 4.11 You should ensure that your actions will not cause any form of damage to the relevant personnel of our affiliates, including staff, other independent Supplier, other Customers, or related personnel. 5. [Payment] 5.1 The payment method shall be in accordance with the method provided by our Customer-service staff, official website (uk.auntiehelp.com) or within the Mobile Application. If there is any dispute in between the three channels mentioned above, the method provided by our Customer-service personnel in writing (including emails, phone calls, and mobile text messages) shall have the highest precedence. 5.2 The domestic service fee is set by the Supplier and agreed by the Customer. If there is any financial dispute between Suppliers and Customer, we reserve the right to choose to intervene or not. 6. [Compensation and Refund] 6.1 By accepting this “Terms of Use” and applying for an account with us, you agree that you will be liable for any or all claims, costs, damages, losses, liabilities, and expenses (such as attorneys' fees and court costs) arising out of or in connection with compensation from the situations mentioned below: 6.1.1 You breach or violate any provision of this “Terms of Use”, any applicable law of UK, laws, or regulations of the place where you present. 6.1.2 You violate any rights of any third party. 6.2 The AuntieHELP(UK)’s system generally does not provide returns or refunds unless it is clearly stated in the terms of the goods and services. For all online products and services listed on AuntieHELP(UK)’s system, if there is no mention of return or refund under the terms and conditions, AuntieHELP(UK)’s system will automatically treat it as "No return or refund for this good or service". Please read the terms and conditions carefully before placing an order. 6.3 Under the existing Cancellation Policy, the AuntieHELP(UK) will consider the Customer's refund application, depending on the content of the terms and under special circumstances. However, the AuntieHELP(UK) reserves the right on the final decision. 6.4 For all refunds, the AuntieHELP(UK)’s system will charge a 10% administrative fee, and will return the amount paid to the Customer within 21 working days after deducting the administrative fee. 6.5 AuntieHELP(UK) reserves the right on the final decision of the Customer's refund application. The final decision made will be based on fairness, reasonableness, and taking the interests of all parties into consideration. 7. [Our Responsibilities] 7.1 The information or services provided to you on or through AuntieHELP(UK)’s system (Websites, Application, and Services) are for references only and do not constitute as advice. 7.2 We will use reasonable means to ensure that AuntieHELP(UK)’s system and its content are correct and up to date. However, there is no guarantee that AuntieHELP(UK)’s system will be free of defects, free of malware or viruses, complete, correct, up-to-date or error-free. In any case, any damage, or losses (other than death or personal injury) arising out of the use or inability to use AuntieHELP(UK)’s system, such as damage caused by malware or viruses, or any incorrect or incomplete information from the system, we shall not be liable for such damages until we are proven the damage is the result of our willful misconduct or gross negligence. 7.3 Without prejudice to the foregoing, and to the extent permitted by mandatory applicable law, our aggregate liability shall in no event exceed GBP£1,000 or (as applicable). 7.4 In no event shall we accept any liability in connection with or arising out of any of your actions or misconduct. 8. [With permission granted by you] 8.1 In our sole discretion, we may allow Customer to post, upload, submit or transmit informational content on or through the AuntieHELP(UK)’s system. Customer-provided content will be considered non-confidential and non-proprietary. We have the non-exclusive, royalty-free right to use, reproduce, distribute, and disclose to third parties any Customer-provided content for any purpose, in any medium, anywhere in the world. 8.2 Customer acknowledges that we only act as a passive channel for distributing Customer-provided content and will not be liable to Customer or any third party for Customer’s content or accuracy. 8.3 We will not continuously monitor the content posted by Customer or mitigate conflicts between Suppliers, nor are we obligated to do so. 8.4 Without limiting the foregoing, the Customer acknowledges and agrees that any comments, views, opinions, suggestions, and other information expressed or contained in the content posted by the Customer do not necessarily represent us. 8.5 Customer shall bear all risks of using AuntieHELP(UK)’s system. 8.6 The Customer declares and warrants that any content submitted by the Customer is the original content from the Customer and does not plagiarize the works of any third party, nor infringe any third party's intellectual property rights, privacy rights or moral rights, and does not contain any defamatory or defamatory remarks. 8.7 Customer represents and warrants that he or she grants the permission set forth in this paragraph. The Customer agrees to indemnify us for any losses incurred by he or she as a result of any content posted or submitted by he or she, or the usage of AuntieHELP(UK)’s system by the Customer. The scope of compensation covers all losses to our business caused by the actions of the Customer. 8.8 If we believe that any content posted or submitted by the Customer does not comply with these “Terms of Use” (including material that infringes or may infringe third party intellectual property, privacy or moral rights), or is otherwise unacceptable to us, we reserve the right to block or remove such content (in whole or in part) at our sole discretion. 8.9 The Customer agrees that if you find any other Customer and Supplier in violation of these “Terms of Use”, you shall promptly notify us in writing. You agree to provide us with sufficient information to enable us to investigate whether the Member and Merchant is in breach of these “Terms of Use”. We agree to make good faith efforts to investigate such complaints and to act at our sole discretion. However, we do not warrant or represent that it will be prevented or otherwise taken (in whole or in part). 9. [App License] Subject to your compliance with these “Terms of Use”, we grant you a limited, non-exclusive, non-transferable license to download and install copies of the AuntieHELP(UK)’s mobile application on a single mobile device owned or controlled by you, and only run a copy of this mobile application for personal use. 9.1 You are not allowed to license, sub-license, sell, resell, transfer, assign, distribute the AuntieHELP(UK)’s mobile application in any way, or otherwise engage in commercial development or make them available to any third party without our consent. 9.2 You are not allowed to modify the AuntieHELP(UK)’s system, or create derivative works therefrom. 9.3 You are not allowed to create a Hyperlink to the AuntieHELP(UK)’s mobile application, or to "fake" or "mirror" AuntieHELP(UK)’s system on any other server or device without our consent. 9.4 You are not allowed to reverse engineer or access AuntieHELP(UK)’s system to: 9.4.1 Design or construct competing products or service. 9.4.2 Design or build products with ideas, features, functions, or graphics similar to those of the AuntieHELP(UK)’s system. 9.4.3 Plagiarize any idea, feature, function or graphic of the AuntieHELP(UK)’s system. 9.5 You are not allowed to activate automated programs or scripts, including (but not limited to) web spiders, web crawlers, web bots, web ants, web indexers, bots, viruses or worms, or anything that can generate Denial of Service attack, or programs that unduly burden or hinder the operation and/or performance of the AuntieHELP(UK)’s system. 9.6 You are not allowed to send spam or other repetitive or unsolicited emails to our email server. 9.7 You are not allowed to send or store any infringing, obscene, threatening, defamatory or other unlawful material, including material that is harmful to children or violates the privacy rights of third parties in the App. 9.8 You are not allowed to send or store material containing software viruses, worms, trojans or other harmful computer code, files, scripts, agents, or programs in the App. 9.9 You are not allowed to interfere with or disrupt the integrity or performance of the AuntieHELP(UK)’s system or the information contained therein. 9.10 You are not allowed to attempt to gain unauthorized access to AuntieHELP(UK)’s system or its associated system or network. 9.11 We have the right to investigate and seek legal action to any of the above violations, to the fullest extent permitted by law. 9.12 We may participate in and assist law enforcement in prosecuting any personnel who violate these “Terms of Use”. 9.13 You acknowledge that we are under no obligation to monitor your access to or use of AuntieHELP(UK)’s system or Shared Content, nor to review or edit any Shared Content, but we reserve the right to act for the purpose of operating AuntieHELP(UK)’s system. This allows us to ensure your compliance on this “Terms of Use”, or to comply with the applicable laws or an order of a court, administrative or other governmental authority (if necessary). 9.14 When we believe that any content violates this “Terms of Use” or is otherwise harmful to the AuntieHELP(UK)’s system, we reserve the right to remove or disable your access to any shared content at any time without notice in our sole discretion. 10. [Copyright Policy and Intellectual Property Ownership] 10.1 We (and our licensors, where applicable) shall own the right (including all related intellectual property rights), title and interest in AuntieHELP(UK)’s system and any suggestions, ideas, enhancement requests, feedback, testimonials or other information provided by you or any other party in relation to AuntieHELP(UK)’s system. 10.2 This “Terms of Use” do not constitute a sale or transfer to you of any title or any intellectual property rights owned by us in or in connection with AuntieHELP(UK)’s system. 10.3 Our name, logo and product names associated with this system is “AuntieHELP(UK)” and this “Terms of Use” do not grant you any right or license to use it. 11. [Third Party Interaction] 11.1 During your use of the AuntieHELP(UK)’s system, from time to time you might be provided links to websites owned and controlled by third parties (such as service providers, advertisers or sponsors) for you to communicate with, purchase goods or services from, and participate in their promotions. Such links will take you away from our website, applications and services and are beyond our control. 11.2 The websites you may link to have their own terms, conditions, and privacy policies. We are not responsible for the content and activities of these websites. Hence, please be aware that your access to such websites is at your own risk. 11.3 Please note that these sites may send their own cookies, collect data or solicit personal information from users. Therefore, before using such websites, you are advised to review their “Terms of Use” or privacy policies. 12. [Term and Termination of the Contract] 12.1 Our contract with you is an indefinite contract. 12.2 You have the right to terminate the contract at any time by permanently deleting the AuntieHELP(UK)’s mobile application installed in your smartphone, thereby prohibiting your use of the AuntieHELP(UK)’s system and services. 12.3 We have the right to terminate the contract at any time (by prohibiting your use of AuntieHELP(UK)’s system, suspend or terminate your account) with immediate effect if you: 12.3.1 If you violate any term in this “Terms of Use”, or we believe you are abusing the AuntieHELP(UK)’s system, including repeated complaints from other users or Suppliers. We are under no obligation to give advance notice of termination of the contract. After the termination of the contract, we will send relevant notice to users or Suppliers in accordance with these “Terms of Use”. 13. [One or more provisions are invalid] If any provision of this “Terms of Use” is invalid, the validity of the other provisions of this “Terms of Use” shall not be affected, and under circumstances (to the extent of that provision) is reasonably unacceptable, the contracting parties shall accept circumstances and those provisions which closest to the invalid part, after considering the overall content and purpose of this “Terms of Use”. 14. [Modification of service and user terms] We reserve the right, in our sole discretion, to modify or replace any content of this “Terms of Use” at any time, or to change, suspend or discontinue the AuntieHELP(UK)’s system (including, without limitation, the availability of any functionality, database or content), and make updates to this “Terms of Use” in AuntieHELP(UK)’s system. You are obliged to read these terms regularly to ensure your rights. We may also restrict certain features and services or restrict your access to some or all the services, without notice or liability. 15. [Notice and Contact Information] We may send notices in the following ways: 15.1 By sending general notifications in the Services or Apps. 15.2 By sending an email to the email address you have registered with us. 15.3 By sending a written notice to your regular mail address registered in our Account Information. If you have any inquiries, please feel free to contact us at any time, the contact information is as follows: AUNTIEHELP (UK) LIMITED. Email Address: uk@auntiehelp.com Last updated: 09 08, 2025
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