AuntieHELP

私隱政策聲明
AUNTIEHELP (UK) LIMITED. (“the Company”) will ensure that all personal data submitted to the Company, including but not limited to the website or through AuntieHELP(UK) application platform are handled in strict adherence to the relevant provisions of the Personal Data (Privacy) Ordinance (the Laws of UK). This Privacy Policy applies to both registered and non-registered users. The Company may revise this Privacy Policy from time to time, which will take effect when it is posted on its website or application.

1. TYPES OF PERSONAL DATA COLLECTED

“Personal data”means any personally identifiable information or data. The personal data that the Company collects, including but not limited to, name, identity card number, credit card information, telephone number, email or physical address, any other contact details and copy of any document which may contain the personal data.

2. USE OF PERSONAL DATA

2.1 When the user uses the Company's service, interacts and communicates with the Company, the information collected from you by AuntieHELP(UK) (including your personal information and data usage of the application) will be used for the following purposes:
2.1.1 providing, maintaining and improving the daily operation of the Company's service;
2.1.2 providing products and services, delivering relevant information, developing new features, offering client support, developing security features, verifying user’s identity, delivering product updates and managing messages;
2.1.3 handling and following up on service requests, enquiries, applications and complaints;
2.1.4 providing the user with information, marketing and promotional materials <including products, service, discounts, news and events of AuntieHELP(UK) >;
2.1.5 contacting the user regarding the administrative notice and policy of the Company;
2.1.6 performing internal operation, including service abuse prevention, software troubleshooting, and resolution of operational issues;
2.1.7 compiling and analyzing the data generated by using the service provided by the Company;
2.1.8 performing data analysis, testing and research;
2.1.9 analyzing usage and activity trends;
2.1.10 using location data for service matchmaking or better recommendation.
2.2 If the Company needs to use the user's personal information for purposes other than terms specified in this Privacy Policy, the Company will request a written consent from the user.
2.3 If the user does not wish the Company to use his/her personal information for marketing and promotional purposes, please contact the relevant department of the Company. Please refer to the contact details at the end of this Privacy Policy.

3. DISCLOSURE/TRANSFER OF PERSONAL DATA

3.1 The Company may disclose and or transfer the user's personal information and/ or data to the third party under the following circumstances:
3.1.1 where the Company's terms and conditions of service allow and when the Company consider necessary;
3.1.2 to protect the Company and defend its rights, property and legitimate rights and interests;
3.1.3 to protect the system security of the AuntieHELP(UK)’s platform;
3.1.4 to protect the legitimate rights and interests of other users or the third party;
3.1.5 if you violate the law, infringe the rights of the third party or breach the Company's terms and conditions of service; and
3.1.6 the Company complies with applicable laws and regulations, including but not limited to the compliance with judicial process or court orders.
3.2 Unless otherwise stated above, the Company will not disclose and/or transfer the personal information and/ or data of the user to other third parties for the marketing activities of such third parties.
3.3 By using the Platform, the user is deemed to have agreed and authorized the Company to disclose and/or transfer his/her personal information and data to external parties under the above circumstances.

4. RETENTION OF PERSONAL DATA

Once the Company has obtained the user's personal information and/ or data, it will remain in the Company's database. Subject to legal requirements, the personal information and/ or data of the user will be retained by the Company until the user requests the Company in writing to erase permanently his/her own personal information and or data from the Company's database.

5. PROTECTION OF PERSONAL DATA

The Company has implemented the following internal control measures to protect personal data in our possession or under our control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks:

5.1 hosting the AuntieHELP(UK) Platform on a secured password-protected third-party server;
5.2 restricting unauthorized employee access to personal data via password protection.

6. ACCESS TO AND CORRECTION OF PERSONAL DATA

Under The Personal Data (Privacy) Ordinance (the "PDPO"), any user has the right to request access to, or revision of, the personal information stored in the Company. Accordingly, any user may contact us by using the channels prescribed in the last paragraph of this Privacy Policy.

7. APPLICABLE LAWS AND VALIDITY

This Privacy Policy shall be governed exclusively by the laws of UK. The invalidity of all or any part of any term in this Privacy Policy shall not affect the validity of the remaining terms.

If you have any enquiry, please feel free to contact us with the following information:

AUNTIEHELP (UK) LIMITED. 

Email: uk@auntiehelp.com

Last updated on: 09 08, 2025
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